Frequently Asked Questions

PHRS Remodeling provides residential remodeling and renovation services throughout the San Antonio area. Our projects include kitchen and bathroom remodeling, whole-home renovations, custom storage and built-ins, decks and outdoor living spaces, as well as select interior and exterior improvements. Every project begins with a consultation so we can learn more about your home, goals, and project needs.

PHRS Remodeling serves homeowners throughout San Antonio and many surrounding communities, including Stone Oak, Alamo Heights, Shavano Park, Hollywood Park, The Dominion, Timberwood Park, Bulverde, Spring Branch, Boerne, Fair Oaks Ranch, Scenic Oaks, Helotes, Castle Hills, Terrell Hills, Olmos Park, Leon Springs, Canyon Lake, Cordillera Ranch, New Braunfels, Schertz, Garden Ridge, and select surrounding areas. If you’re unsure whether your home is within our service area, contact us with your project location and we’ll be happy to let you know.

Yes. PHRS Remodeling is licensed and insured and follows applicable local requirements for contractor registration, permitting, and inspections. We take these requirements seriously and work to ensure projects are completed in accordance with applicable building codes and local regulations.When a project requires specialized licensed trades, such as electrical or plumbing work, we coordinate with appropriately licensed professionals. The specialty tradespeople we work with are carefully vetted for experience, professionalism, and quality of craftsmanship, while PHRS Remodeling remains actively involved in coordinating the overall project.

Yes. PHRS Remodeling offers free in-home consultations for remodeling projects. During the consultation, we’ll discuss your goals, take a look at the project space, talk through ideas and priorities, and gather the information needed to begin preparing an estimate. It’s also a great opportunity to ask questions and learn more about what to expect throughout the remodeling process.

We typically aim to provide project estimates within 48–72 hours following your in-home consultation. Some projects may require additional time if we need pricing from suppliers, specialty trades, or subcontractors to prepare an accurate estimate. If additional time is needed, we’ll keep you updated throughout the process.

We recommend reaching out as early as possible once you begin planning your remodeling project. Project schedules can vary depending on the scope of work, material availability, permitting, and our current schedule. Starting the conversation early gives us time to discuss your goals, prepare an estimate, coordinate selections, and plan the project before construction begins.

Yes. Depending on the scope of your project, some remodeling projects can be planned and completed in phases. This can be a helpful option for homeowners who want to renovate multiple areas of their home over time or divide a larger project into more manageable stages.During the planning process, PHRS Remodeling can help determine the most practical order for completing each phase. We consider factors such as construction sequencing, access, shared electrical or plumbing work, material selections, and how one phase may affect another. Thoughtful planning from the beginning can help reduce unnecessary disruption or duplicated work later.Each phase may have its own scope, pricing, schedule, and project agreement depending on how the overall remodel is structured.

Yes. We can help guide you through material and finish selections based on your project, style, budget, and functional needs. Depending on the scope of your remodel, this may include cabinetry, countertops, tile, flooring, fixtures, hardware, paint colors, and other finishes. Our goal is to help you make selections that work well together while keeping the overall project and budget in mind.

Material purchasing and coordination depend on your project scope and the selections outlined in your project agreement. For materials supplied through PHRS Remodeling, we coordinate ordering, supplier communication, delivery scheduling, and replacement coordination when needed.We generally recommend that PHRS Remodeling purchase and coordinate key project materials and finishes, such as plumbing fixtures, lighting, tile, countertops, flooring, cabinetry components, and other approved selections. Because we work directly with our suppliers, we can often address delivery delays, damaged products, defective items, or replacement needs more efficiently. In some cases, suppliers may be able to send a replacement promptly without waiting for the original item to be returned, helping reduce unnecessary delays to your project.During the planning and selection process, we will work with you to finalize materials, finishes, fixtures, and other selections early enough to account for lead times and special-order requirements.Major appliances—including refrigerators, ranges, ovens, cooktops, dishwashers, and microwaves—are generally purchased directly by the homeowner. PHRS Remodeling will coordinate appliance specifications, dimensions, placement, utility requirements, and installation needs so the appliances fit properly within the overall project design.

Absolutely. Homeowners are welcome to purchase and provide their own fixtures, appliances, materials, or other project selections. We simply ask that any owner-supplied items be discussed with PHRS Remodeling before they are purchased or ordered.Reviewing selections in advance allows us to confirm that each item is compatible with the project design, layout, dimensions, installation requirements, applicable building codes, and planned construction schedule. This is especially important for items such as plumbing fixtures, lighting, tile, flooring, countertops, cabinetry hardware, and appliances.For major appliances—such as refrigerators, ranges, ovens, cooktops, dishwashers, and microwaves—we generally recommend that homeowners purchase directly from their preferred retailer. This gives you a direct relationship with the retailer and manufacturer for warranty coverage, service, delivery concerns, damage claims, and product issues. PHRS Remodeling will coordinate the appliance specifications, dimensions, placement, utility requirements, and installation needs with the overall project.For many other project materials and finishes, PHRS Remodeling is also happy to purchase and coordinate the items when they are included in the project agreement. When we supply materials, we can work directly with our suppliers to manage ordering, delivery, damaged or defective products, and replacement items. This can often help resolve issues more quickly and minimize delays to the project schedule.Owner-supplied items remain subject to the applicable retailer or manufacturer warranties and policies. If an owner-supplied item is delayed, damaged, defective, missing components, incompatible with the planned installation, or requires work outside the original project scope, we will discuss any potential impact to the schedule or cost with you before moving forward.

For materials or finishes that have not yet been selected, your estimate may include an allowance based on the anticipated needs of your project and typical product costs. This allows us to prepare a more complete project estimate while still giving you flexibility when making your final selections.If your selections cost less than the allowance, the difference is credited back to your project. If your selections exceed the allowance, the difference will be documented as an adjustment or change order and added to the project cost. Any additional cost will be reviewed, agreed upon, and signed by both parties before the material is ordered or the related work moves forward.

Payment schedules are based on the scope and size of each project and are clearly outlined in your project agreement. An initial deposit is typically required to secure your project on our schedule and begin the pre-construction planning process. Depending on the project, this may include design images or drawings, material and finish selections, supplier coordination, and permitting when required.For larger projects, additional payments may be scheduled at specific milestones throughout the remodel and may include payments for material procurement. Your complete payment schedule will be reviewed with you before work begins so you know what to expect throughout the project.

When permits or inspections are required for a project, PHRS Remodeling will help coordinate the appropriate requirements as part of the remodeling process. Permit needs vary depending on the project scope and local jurisdiction, so we review those requirements for each project individually. We’ll discuss any applicable permitting or inspection requirements with you before work begins.

If your neighborhood has an HOA, we recommend checking its requirements early in the planning process. Some associations may require approval for certain exterior improvements, material changes, dumpsters, portable restrooms, or other aspects of a remodeling project. PHRS Remodeling can provide project information or documentation when available to assist with the approval process, but homeowners are responsible for obtaining any required HOA approvals before work begins.

Yes. Depending on the scope of the project, we may work with trusted specialty trades for certain portions of the work, such as plumbing, electrical, tile, or other specialized services. The tradespeople we work with are carefully vetted and selected based on their experience, professionalism, and quality of workmanship. PHRS Remodeling remains involved in coordinating the project and communicating with the trades throughout the process to help maintain our standards for quality and keep the project organized and moving forward.

Every remodeling project is different, so the timeline will depend on the size and scope of the work. Before construction begins, PHRS Remodeling will discuss the anticipated project schedule with you, so you have a general understanding of what to expect.While we work to keep projects moving efficiently, remodeling timelines can sometimes be affected by material availability, inspections, specialty trade scheduling, homeowner-requested changes, or unforeseen conditions discovered during construction. If something occurs that may significantly affect your project timeline, we’ll communicate with you and keep you updated as the project progresses.

In many cases, yes. Whether you can comfortably remain in your home during a remodel depends on the size and scope of the project, which areas of the home are affected, and whether essential spaces or utilities will be temporarily unavailable.During the planning process, PHRS Remodeling will discuss what to expect during construction, including potential disruptions involving water, electricity, kitchen or bathroom access, noise, dust, and active work areas. When appropriate, we use temporary dust barriers or dust walls to help separate construction areas from the rest of the home.For larger or more extensive renovations, there may be periods when staying elsewhere is more practical or comfortable. We’ll discuss those circumstances with you in advance whenever possible so you can plan accordingly.

Remodeling can temporarily disrupt your normal routine, but we work to make the process as organized and manageable as possible. PHRS Remodeling takes care to protect surrounding areas and maintain an orderly work environment throughout construction. When appropriate, we use temporary dust barriers or dust walls to help contain construction dust and separate the active work area from other areas of your home. We also clean and organize the project area regularly throughout the course of the work.We believe clear communication is an important part of a successful remodel. We’ll keep you informed about project progress, upcoming work, scheduling, and any decisions or changes that may be needed along the way. Our goal is to treat your home with respect while keeping you informed and comfortable with the progress of your project.

Clear and consistent communication is an important part of every PHRS Remodeling project. From the initial consultation through project completion, we keep you informed about scheduling, project progress, upcoming work, material selections, and any decisions that may be needed along the way.Once your project is underway, we maintain a dedicated text communication thread to help keep important project information organized and easy to access. Through this thread, we can provide updates about who is expected at your home, anticipated arrival times, what work is scheduled or being completed, and other important project updates or changes.Project-related text communication is generally handled Monday through Friday, from 7:30 AM to 6:00 PM. As an owner-involved remodeling company, PHRS Remodeling remains actively engaged throughout the project so you have a consistent point of communication and know what to expect as work progresses.

Remodeling can sometimes uncover conditions that were not visible before work began, such as hidden water damage, deteriorated materials, outdated or non-compliant electrical or plumbing, or unexpected structural conditions. If we discover something that could affect the scope, cost, or schedule of your project, PHRS Remodeling will stop and assess the affected work, document the condition, and discuss the recommended next steps with you. Any additional work or cost will be addressed and approved before proceeding.

We understand that ideas or needs can sometimes change once a remodeling project is underway. If you request a change to the original scope of work, or if a change becomes necessary due to an unforeseen condition or code requirement, PHRS Remodeling will document the change in writing before the additional work is performed. Any adjustment to the project cost or schedule will be reviewed with you for approval so you understand how the change may affect your project before we move forward.

As your project nears completion, PHRS Remodeling will review the completed work and address any remaining items that are part of the agreed-upon project scope. We will conduct a final walkthrough with you so you have an opportunity to review the work, ask questions, and identify any items that may need final attention.Any applicable final touch-ups or punch-list items will be documented and addressed as part of the project closeout process. For larger remodeling projects, we may also coordinate a professional final cleaning to help prepare the space for you to enjoy once construction is complete. Once the agreed-upon work is complete, we’ll review any relevant care information, warranties, or project details with you and finalize the remaining project paperwork and payment.Our goal is to make sure you understand the completed work and feel confident about your finished space before we consider the project complete.

Yes. PHRS Remodeling stands behind our work with a 2-year workmanship warranty on our completed remodeling projects. Our warranty covers issues related to the workmanship and installation of work performed by PHRS Remodeling during the warranty period. We take pride in the quality of our work and want our clients to feel confident knowing that we stand behind the projects we complete.Manufacturer warranties may apply separately to materials, fixtures, appliances, and other products used in your project. Specific warranty coverage, terms, and exclusions are outlined in your project agreement.